Questions & Answers
Can I buy my tickets over the phone?
Yes, you can buy tickets by phone via the ticket hotline 030 – 8410 8909. When you purchase tickets through the hotline, ticket provider Ticketmaster charges a €5.90 postage fee, regardless of how many tickets you’ve bought. The tickets are then shipped within 2-4 working days. You won’t need to pay the postage fee, if you print the tickets via TicketFast though.
How much is the booking fee?
The booking fee depends on the box office. Box offices working in conjunction with our ticket provider Ticketmaster usually charge a fee of 10% per ticket. The same goes for purchases made online – 10% per ticket.
The concert I want to attend is already sold out. Will there be tickets available on the door?
Yes, there are always tickets available on the door. The box office opens one hour before the concert begins, and we recommend you get there as early as possible to avoid disappointment.
Can I buy my tickets online?
Yes, you can buy tickets online through our ticket provider Ticketmaster. When you purchase tickets online, ticket provider Ticketmaster charges a €5.90 postage fee, regardless of how many tickets you’ve bought.
Of course, if you choose the TicketFast Option, you can print out the tickets yourself and save on the postage fee.
Are tickets available at a discount?
No, there are no discounts for children, students or pensioners.
Wheelchair users and severely disabled concertgoers (in Germany holders of the ‘B’ ID card) pay normal price with a free ticket for anyone accompanying them. These tickets are only available by telephone via the ticket hotline or at the Interklassik Theaterkasse at Dussmann KulturKaufhaus.
The only exception is for holders of the “Super-Ferien-Pass” offered by Germany’s JugendKulturService. For further information, please go to the JugendKulturService website: http://jugendkulturservice.de/ger/ferienpass/super-ferien-pass.php
How can I find a ticket office near me?
Click here for a link to a list of box officers working together with our ticket provider Ticketmaster.
Can I return my tickets?
No, for technical reasons once you’ve bought tickets, they cannot be cancelled or returned.
I have lost my tickets. What should I do?
If you bought them online or by telephone, then once you’ve reported them lost they can be printed out again. The ticket hotline team will be pleased to advise you on how to go about doing this.
It’s not possible to replace lost tickets purchased at box offices.
Are children allowed at the concerts?
Generally speaking, yes of course. But please note that Young Euro Classic events are usually full-length concerts, so if children are in attendance they must not disturb other concertgoers.